Month: July 2021

Invest Penang – Global Business Services (GBS)

Invest Penang

  • to inculcate and invest in talent
  • to nurture Penang as a talent hub
  • engage in talent pool
  • My Penang My Workplace campaign
    • recognizing industry and academia linkages
    • promote jobs
      • career growth
      • career exploration
    • offer settling services
    • hitting the right target
      • final year students
      • calling in Penang talent
      • connecting with other universities in Malaysia
    • talent ambassadors & industry leaders

Dr Sumitra Nair

  • Focused area MDeC 5.0
    • explore new skills in digital
    • drive adoption
    • tech ecosystem
      • nurture talent
    • drive investments
  • digital skills
    • provide currciculum
    • in cultivate digital making skills
    • digital marketing
    • facilitate collaboration between uni and industry
  • c19 – brings the ‘how’ can digital be adopted
    • 3/4 of talent requirement for experience talent
    • in-demand – software and hardware programming, IT, e commerce
    • talent strategies to meet with local needs
      • how to mobilise talents
      • kind of talent
    • Global Bussiness Outsourcing – GBS
      • identifying the right skills
    • MyDIgital workforce campaign
      • digital business
      • digital apprenticeships

Discussion

  1. GBS Operation
    1. Dell – Corina Tan
      • essential infrastructure to support digital transformation
      • malaysian GBS – support asia pacific and global
      • support – IT as well as front to end services
    2. Intel – Amit Minocha
      • 1968 Malaysia is Intel 1st international plant
      • manufacturing, R&D, business services
    3. AMS Osram – Bramdikin
      • 2015 in Penang
      • manufacturing and business services
    4. Conferry Consultant – Anthony
      • looking for talent to support Digital GBS need
    5. Dr Sumitra
      • GBS is a key area of MDeC
  2. How does GBS industry change in the past 5 years?
    • Intel
      1. ownership move from central to local
      2. digital transformaion
        • automated transaction / outsources
        • grow in terms of capability but maintaining human resource
        • process (optimize) system (process ownership policies) technical (human learning new tools)
    • Dell
      1. embark transformation
      2. moving from bulk manufacturing  to GBS
        • process, 6sigma acceleration
        • higher level of processes
      3. hop on knowledge to another role (on transformation)
      4. human (acquiring skills and mindset & leadership) technology
    • Anthony
      1. GBS transformation – digitization (of processes) reskilling and upskilling (of people management) adaptation (infrastructure) – strict and rigid SOPs, engagement with employees, HR people
      2. business models are also changing
    • Bramdikin
      1. organization growth
        • speed
        • scope
      2. establish connections
        • building trusts with customers
  3. How ready are we (talent & framework) to realize this transformation?
    1. Dr Sumitra
      1. foundation is set (initiative,transformation)
      2. focus
        1. execution
          • strong focus in implementation (planning and execution)
            1. stay focus and objective
            2. customer, user-centric
        2. Collaboration
          1. meeting the innovation cycle
          2. talent development – industry to drive academia curriculum
            • explore new model ie fwd schools, tailored program
          3. talent retention
            • talent study – salary level
              • digital talent vs non-digital talent in Malaysia – significant salary premium 0.3%
            • finding ways to retain these talents
  4. What are the Opportunities and Challenged caused by c19 ?
    • Corina
      1. enable WFH in a narrow window timeframe
      2. challenges
        • working from HOME  and this is global
        • working in isolation – retaining the focus
        • GBS – hiring ppl from anywhere (can also be an opportunity)
        • sustaining SLA
      3. opportunities
        • could become a threat
    • Amit
      1. Opportunities
        • work can be done remotely
        • questions each process on remote efficiency
          • talent upskilling remotely
          • adapting to virtual platforms
        • flexibility on learning progress
  5.  How could we address talent matching
    • Anthony
      • digitally ready
      • adapt to increasing demand
      • accelerator program
    • MDeC programs
      • digital programs
      • digital tech uni
  6. What does hybrid means?
    1. Bandi
      • finding balance in WFH
      • leadership to support WFH. doing the work and monitoring the work
    2. Corina
      • platforms to connect people
        1. highligting passions
        2. bring people together and passion
    3. Amit
      • connectivity
    4. Anthony
      • WFH
      • support mental health
      • embracing technology and accessing the right skills
      • 322 alternatives
      • job satisfaction enhances productivity